FAQs
Frequently Asked Questions
Are your perfumes authentic?
Yes! We are committed to selling 100% authentic fragrances sourced from trusted suppliers. We do not sell counterfeit or imitation perfumes.
Where are your fragrances from?
We specialize in Arabic fragrances from Dubai and other Middle Eastern fragrance houses, featuring a variety of unique and long lasting scents.
How long does shipping take?
Orders are carefully packaged and shipped as quickly as possible. Delivery times may vary depending on your location and the shipping method selected at checkout.
When will my order be shipped?
We process orders promptly. Once your order has shipped, you will receive tracking information so you can follow your package.
Can I track my order?
Yes! Once your order has been shipped, tracking information will be provided.
Do you accept returns or exchanges?
Please review our Returns & Refunds Policy for complete information about eligible returns, refunds, and exchanges.
What if I receive the wrong or damaged item?
Please contact us as soon as possible after receiving your order. Include your order number and photos of the item and packaging so we can help resolve the issue.
How can I contact you?
You can reach us through our Contact Us page or by email. We typically respond within 12–24 hours.
Do you offer gift options?
Yes! Our fragrances make beautiful gifts for birthdays, anniversaries, holidays, or simply to treat someone special. 🤍
How can I choose a fragrance if I’ve never smelled it before?
Each product description includes information about the fragrance and its scent profile. If you’re unsure which one to choose, feel free to contact us we’re happy to help you find a scent you’ll love.
Are the fragrances long lasting?
Longevity can vary depending on the fragrance, skin type, application, and environment. Many Arabic fragrances are known for their rich and long lasting scent profiles.
Do you sell wholesale?
For wholesale inquiries, please contact us directly. We’d be happy to discuss available options.