Refund policy

Return & Refund Policy – Noor Fragrance

At Noor Fragrance, we want you to be happy with your purchase. Please review our return and refund policy carefully before placing your order.

Return Window

We accept eligible returns within 14 days of delivery. You must contact us within 14 days of receiving your order to request a return.

Return Eligibility

To be eligible for a return, the product must:

* Be unused and unopened
* Be in its original packaging
* Have all original seals, wrapping, boxes, and accessories intact
* Be in the same condition in which you received it
* Include proof of purchase or your order number

Perfume & Fragrance Returns

Because fragrances are personal-use products, opened, sprayed, tested, or used perfumes are not eligible for return.

We cannot accept returns for fragrances that have been opened or used, even if only a small amount has been sprayed.

If you are unsure about a fragrance, please contact us before opening or using the product.

Return Request

To request a return, please contact us at:

Email: noorfragrances25@gmail.com

Please include your order number, the item you would like to return, and the reason for the return.

Do not send an item back before receiving return instructions and approval from Noor Fragrance.

Return Shipping

Customers are responsible for the cost of return shipping for eligible returns.

We do not provide prepaid return labels unless otherwise agreed or required by applicable law.

We recommend using a tracked shipping service when returning an item. Noor Fragrance is not responsible for returns that are lost or damaged while being shipped back to us.

Damaged or Incorrect Items

Please inspect your order when you receive it.

If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible with:

* Your order number
* A description of the issue
* Clear photos of the item
* Photos of the packaging and shipping box, if applicable

We will review the issue and work with you to determine an appropriate resolution.

Items Damaged During Shipping

If your package arrives visibly damaged, please take photographs of the package and product before discarding any packaging and contact us as soon as possible.

Shipping damage may be subject to the carrier’s claims process.

Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved or denied.

If your return is approved, your refund will be issued to your original payment method.

Please allow your payment provider additional time to process and post the refund to your account.

Refund Amount

Approved refunds are generally for the eligible product purchase price.

Original shipping charges are not refundable unless required by applicable law or the return is due to an error on our part, such as sending the wrong item.

Returns That Do Not Meet Our Requirements

We reserve the right to refuse a return or refund if an item:

* Has been opened or used
* Has been sprayed or tested
* Is missing its original packaging
* Is damaged after delivery due to customer handling
* Shows signs of use
* Is returned without prior approval
* Is returned outside the applicable return period

Order Cancellations

Customers may request cancellation within 15 minutes of placing an order.

After the cancellation period has passed, we may have already begun processing the order, and cancellation may no longer be available.

Once an order has been shipped, it cannot be canceled and must follow our return policy if eligible.

Final Sale Items

Products identified as Final Sale are not eligible for return or cancellation, except where required by applicable law.

If you have questions about our return or refund policy, please contact us:

Noor Fragrance
Email: noorfragrances25@gmail.com

We appreciate your business and thank you for choosing Noor Fragrance.